REFUND POLICY

Last Updated: September 1, 2026

This Refund Policy explains how deposits, fees, and cancellations are handled for architecture, interior design, and project management services provided by DesignFlare LLC ("DesignFlare," "we," "us," or "our"). It applies to all services described on designflarellc.com and in individual project proposals.

1. Consultations

Initial consultations are [free of charge / a flat fee of $___ — specify]. [If paid: This consultation fee is non-refundable once the consultation has taken place, but is fully credited toward your project cost if you engage DesignFlare LLC for full services within 30 days.]

2. Deposits

Projects under our Basic, Premium, and Deluxe plans require a deposit before work begins, as specified in your individual project agreement. Deposits reserve our design team's time and cover preliminary research, site assessment, and initial concept development.

• Deposits are refundable in full if you cancel in writing within 3 business days of paying the deposit and before any design work has started.
• Once design work has begun, deposits become non-refundable, as they cover time and resources already committed to your project.

3. Mid-Project Cancellations

If you cancel a project after work has begun, you will be invoiced for all work completed and hours incurred up to the cancellation date, calculated at our standard rates. Any remaining balance from your deposit, after deducting completed work, will be refunded within 14 business days.

4. Completed Deliverables

Fees paid for completed and delivered work — including finalized design concepts, renderings, floor plans, and construction documentation that have been sent to you — are non-refundable, as these deliverables have already been produced and transferred.

5. Third-Party and Pass-Through Costs

Any costs paid to third parties on your behalf (permit fees, contractor deposits, materials, engineering consultants, etc.) are non-refundable once incurred, regardless of project cancellation.

6. Project Management Services

For Deluxe (Project Management) plans billed as a percentage of project cost, fees are earned progressively as management services are performed each billing period and are non-refundable for periods already completed.

7. How to Request a Refund

To request a refund or discuss a cancellation, email billing@designflarellc.com with your name, project reference, and reason for the request. We will confirm receipt within 2 business days and provide a decision, including any applicable refund amount, within 10 business days.

8. Approved Refunds

Approved refunds are issued to the original payment method within 14 business days of approval. Processing times may vary depending on your bank or payment provider.

9. Changes to This Policy

We may update this Refund Policy from time to time. The most current version will always be posted on this page, with the "Last Updated" date revised accordingly.

10. Contact Us

DesignFlare LLC

Email: billing@designflarellc.com

Address: 21701 Gallus Drive, Pflugerville Texas 78660

Phone: (646) 809-4906

Billing Support Hours: Monday–Friday